A cashless payment system for only 2.9%

CrowdBlink applies a 2.9% fee on all payments that are processed on our system. This includes all sales made by vendors at the event such as food, beverage, merchandise, or anything else. This also applies to any ticket sales if and only if CrowdBlink is also being used to sell tickets (whether those happen on site through a physical box office, or online). If you are using someone else for ticketing, we do not double-charge you for the ticket price.

CrowdBlink's fee applies both when CrowdBlink is used to process transactions directly, as well as when an event chooses to sell digital tokens to patrons through CrowdBlink.

Event organizers can choose to pass on the fee to the event patrons at the point of ticket purchase. In order to do this, an event organizer must estimate an average patron's spend-per-head in addition to the ticket price (e.g.: 50$), and then include a 2.9% fee as a cashless system charge at the point of ticket purchase.

Event organizers should be aware that they may also be subject to fees charged by their merchant bank, over which CrowdBlink has no control. If you are not sure who your merchant bank is, this would typically be the financial institution that would provide you with payment terminals, and where all payments from customers end up first. Each vendor and event organizer should consult with their bank to learn what exact fees may apply.

Event organizers may use their own existing compatible hardware, or receive rentals from CrowdBlink.

We can provide rental hardware to any event at an affordable weekly rate for each device, as well as any associated shipping costs.

CrowdBlink does not rent hardware to any events that do not use CrowdBlink's software.

Closed-loop and open-loop refer to when real-world transactions occur. You can think of it as the difference between digital tokens that are only valid at your event vs. direct transactions with real-world cash that would be valid anywhere.

In a closed-loop system, event attendees top up their balance ahead of time or at designated event locations, and any purchases within the event stay internal to the event alone. In other words, the actual purchase and communication with the bank occurs only when someone is topping up their balance — in effect buying event-specific currency to be used only at that event. One advantage of a closed-loop system is that in the event that the network goes down, transactions can still take place within the event's grounds.

An open-loop system functions as any cash transaction in the real world. Patrons link their credit card to their CrowdBlink account before an event, and pay directly from their credit card whenever they purchase something at the event. There is no need for patrons to top up their accounts because the transaction is direct — however each transaction will depend on having a reliable network in place, as a call needs to be made to the bank in each instance.

Yes. There is no limit on the number of vendors and with unlimited Point-of-Sale licenses included each vendor can accept cashless payments.

When using our mobile solution, every vendor can individually configure each item in their point of sale system themselves.

We recommend that you provide a private wifi network for all access control and cashless devices in order everything to run smoothly. If you are renting hardware from CrowdBlink, we will provide all network requirements. Patrons do not need to have wifi access as long as a stable cell network is available in the area.

Yes. CrowdBlink provides both remote support for those who are deploying the solution as a self-serve option, as well as offer optional on-site support and technical set up staff for events that need it

CrowdBlink's on-site team brings over 10 years of experience in technology, logistics, and infrastructure at the world's largest events and festivals. We provide you with the operational expertise to ensure that your event runs smoothly, no matter how complex it may be.